Refunds & Returns
SURRATI SINCE 1929
01 Eligibility
Purchase protection lasts for 14 days. To qualify for a return, items must be in original condition, unworn, and in the initial luxury packaging with all seals intact.
02 Initiation
Contact the concierge at info@iconicperfumes.co. Approved returns will receive a premium shipping label and specific dispatch instructions.
03 Exclusions
- Opened fragrance or oil bottles
- Personalized bespoke blends
- Items purchased during private sales
- Gift cards and vouchers
04 Resolution
Upon inspection, refunds are issued to the original payment method within 10 business days. Note that banking institutions may require additional processing time.
Designated Return Suite
BARKAT BUILDING, ST HELENS ROAD, BOLTON, BL3 3NL